A lot of this book is common sense, but a few parts really stand out in my mind.
Taking care of myself has to come first. I cannot be a competent caregiver if I have not cared for myself.
Symptoms are real and it's not my perspective on the injury/illness that matters, it's how the patient sees it. We have to start there and then work toward an understanding.
A kind touch, warm smile are essential parts of compassionate reassuring care.
Situational awareness/perceptiveness and attention to all the details of the surrounding circumstances.
The very best care would be unconditional love, but since I'm not Jesus, I'll stick to my very best care for every patient.
It's not my emergency.
Suspend judgment and put yourself in your patients' shoes.